Betting is meant to be enjoyable — a way to add excitement to a PSL match or an evening on the slots. When it stops being fun, something has gone wrong. This page gives you the tools, information and support to make sure it stays enjoyable for the long run.
Let's be straightforward about something: 91 Lucky is a betting and casino platform. We know that. We also know that a small percentage of people who gamble can develop patterns of play that cause real harm to themselves and the people around them — financial stress, strained relationships, time lost that they can't get back.
We've built responsible gaming tools into 91 Lucky not because we're required to, but because we think it's the right way to run a platform. Players who bet within their means, set sensible limits and take breaks when they need to are happier players. And happier players stay with a platform for years, not weeks.
In Pakistan, conversations about gambling habits aren't always easy to have with family or friends. That's part of why we've made it possible to manage everything — limits, self-exclusion, account closure — directly through your account settings, without needing to speak to anyone. If you do want to talk, our support team is available 24/7 and treats these conversations with complete discretion.
This page covers every tool available to you, the warning signs to watch for and how to get help if you feel your relationship with betting has shifted from something you enjoy to something you can't control.
Remember: Gambling is entertainment, not a way to earn money or solve financial problems. If you're betting to recover losses or to pay bills, please read on — this page is for you.
Betting should add excitement to a match you'd watch anyway — not be the reason you watch it.
Every bet has a risk of loss. Never wager money set aside for rent, groceries or essential bills.
If you find yourself placing bigger bets to recover what you've lost, stop and take a break immediately.
All of these tools are free, available immediately and accessible from your account settings. You don't need to contact support to use any of them — though support can help if you'd prefer to have the conversation.
Set a maximum amount you can deposit per day, per week or per month. Once the limit is reached, deposits are blocked until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.
Free to useCap how much you are willing to lose in a given time period. When your net loss for the day, week or month hits the limit you've set, you cannot place further bets until the period ends. Useful for players who prefer a hard stop rather than relying on willpower alone.
Free to useSet a maximum continuous session length. When you've been logged in for the time you've specified — 30 minutes, 1 hour, 2 hours, whatever suits you — a reminder pops up letting you know and giving you the option to log out. You stay in control of how long a single sitting lasts.
Instant effectPeriodic in-session pop-ups that show your current session duration and net gaming result so far. Designed to break the feeling of "flow" that can make time and money disappear faster than you intended. Available in 15-minute, 30-minute and hourly intervals.
Instant effectTemporarily suspend your account for 24 hours, 48 hours, 1 week or 1 month. During a break, your account is locked — you cannot log in, deposit or place bets. The break cannot be shortened once started. Your balance is safe and accessible again when the break ends.
Instant effectA longer-term option for players who feel they need a significant break from gambling. Self-exclusion periods are 6 weeks minimum, with options up to 5 years or permanent. The exclusion cannot be lifted early — not by you and not by us. This is designed to be a genuine safety net, not a reversible switch.
Instant & irrevocableUse your mobile number and password. If you've forgotten your credentials, use the password reset option or contact support.
Tap or click your account icon in the top right corner and select "Settings" from the dropdown menu.
You'll see all available tools listed here. Each one has a simple toggle or input field. Changes to limits that reduce your access take effect instantly. No approval process, no waiting.
Your settings are saved immediately. You'll receive an SMS and email confirmation for any limit you set or self-exclusion you activate.
Problem gambling rarely announces itself loudly. It usually starts with small shifts in behaviour that are easy to rationalise. Here are the signs that players — and people around them — most commonly notice.
If three or more of the above describe your current situation, we strongly encourage you to use the self-exclusion tool or contact our support team today. This is not a judgement — it happens to a lot of people and there are practical steps that genuinely help.
Answer these questions honestly — no one can see your responses. Tick "Yes" for any statement that applies to you over the past 30 days. At the end, click to see guidance based on your answers.
Our support team is available 24/7. Conversations about responsible gaming are treated with complete confidentiality — no record is shared outside the support team.
In Pakistan — as in many countries — there is still stigma around admitting that gambling has become a problem. Many players struggling with problem gambling don't seek help because they're embarrassed, because they feel they can handle it on their own, or because they don't recognise it as a problem yet. 91 Lucky's responsible gaming tools are built partly to address this — they let you take protective action without having to say anything to anyone.
Recreational gambling — betting on a PSL match, playing a few rounds of slots for entertainment, the occasional poker session — is a normal leisure activity for millions of people. The difference is control: recreational gamblers decide in advance how much they'll spend, stop when that amount is gone, and don't feel compelled to come back immediately. Problem gambling is characterised by a loss of control — spending more than intended, being unable to stop despite trying, and continuing even when the consequences are clear.
One of the most common patterns 91 Lucky's responsible gaming team sees is players who start betting in the hope of improving their financial situation — treating it as an income source rather than entertainment. This is a very risky mindset. The math of betting means that over time, the platform has an edge in every market. Consistent profit is not a realistic outcome for most players. If you're betting because you need the money, please stop, set a self-exclusion and consider speaking to a financial counsellor. 91 Lucky is entertainment, not a financial strategy.
If you are concerned that someone in your household — a family member, spouse or friend — may be betting beyond their means using shared finances, there are steps you can take. You can contact 91 Lucky support to discuss the situation confidentially. We can also take steps to protect accounts where there is evidence of a third party accessing them without the registered player's consent. The responsible gaming tools on every account — limits, take-a-break, self-exclusion — can be activated by the account holder at any time.
As a licensed gaming operator, 91 Lucky is required to maintain and enforce responsible gaming standards. This includes age verification for all accounts, provision of the tools described on this page, training of support staff to recognise and respond to responsible gaming concerns and reporting obligations to our regulatory body. These are not optional extras — they are core requirements of our operating licence. We take them seriously and audit our compliance regularly.
When you activate self-exclusion on 91 Lucky, your account is immediately suspended. You cannot log in, deposit or place bets for the duration of the exclusion period. Any remaining PKR balance is held safely in your account and will be returned to you via your registered payment method upon request — you don't need to wait until the exclusion ends to retrieve funds. You will be removed from our marketing lists immediately. The exclusion period cannot be shortened by you or by our team — this is by design, to give you a genuine period of separation from betting.
You need to be logged in to access your account settings and tools.
Straightforward answers to the responsible gaming questions we hear most often from Pakistani players.
Cricket betting, jackpot slots, poker and more — all in PKR. Set your limits before you play and keep it enjoyable for the long run.
18+ only · Gambling should be entertaining, not a source of income · Terms & Conditions